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Are your teams overwhelmed with support requests?
When employees struggle with workflows, mistakes, frustration, and bad user experiences block them from completing tasks. This often leads to a backlog of service tickets being raised.
Training can help, but when 70% of learning is forgotten within 24 hours, employees need further support to reinforce that learning.
Omniplex Guide fortifies up-front training, delivering all the support your people need, precisely when they need it – while they are working.
Show me howIn-app prompts, guides and training
In-app prompts, guides and training
Omniplex Guide is an in-app support system, that guides users through business processes, workflows, and software whilst in the flow of work. It assists them while they use core business apps and complete tasks within the workplace.
Increase Productivity
Increase employee productivity with better software proficiency.
Reduce cost of failure
Lessen the amount of help requests by supporting employees with learning content while in the flow of work.
Motivated workforce
Boost confidence of employees who love solving workplace challenges themselves.
Transform workplace performance
In-app guidance is always available and encourages users while they carry out their tasks, empowering employees to feel productive every day.
With step-by-step walkthroughs, interactive videos, and access to content, Omniplex Guide steers employees through new user interfaces and software updates.
Clarity and direction is provided on-screen, guiding employees so that they can complete every step, without having to interrupt their day-to-day working tasks or raise support tickets.
Support at your fingertips
Users can help themselves to guides, which are readily available to employees, whether they perform tasks frequently or infrequently.
All guides are customisable and can be tailored by users to specific applications and scenarios.
Guides and content can easily be created by anyone, without the need for prior technical or development skills, so there’s no need to worry about outsourcing content development.
Find out howSupport at your fingertips
Users can help themselves to guides, which are readily available to employees, whether they perform tasks frequently or infrequently.
All guides are customisable and can be tailored by users to specific applications and scenarios.
Guides and content can easily be created by anyone, without the need for prior technical or development skills, so there’s no need to worry about outsourcing content development.
Find out howMeasure and improve learning content in real-time
Omniplex Guide’s dashboard provides access to usage data, making it easy to identify where users frequently struggle or need help.
This information can be used to make real-time adjustments to remove barriers and enhance user experience.
These insights will help optimise support strategies and processes for even better results.
How Omniplex Guide helps improves employee support
How Omniplex Guide helps improves employee support
In-app guidance and support
In no time you can create and roll out a full support programme.
New support processes
Employees can begin to self-serve support within workflows and business processes.
Successful implementation
Improved employee productivity with fewer work interruptions, and pressure on support teams eases.
Our Approach
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Omniplex Guide
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