BACKCCS
The Crown Commercial Service (CCS), the UK’s largest public procurement organisation, partnered with Omniplex Learning to modernise their learning strategy, upskill their workforce, and make complex, legislative topics more accessible to all employees.
Building a future-ready learning culture at CCS
With time scarcity being one of CCS’s biggest hurdles, Omniplex Learning helped implement a flexible, blended learning approach that respected learners’ time. Combining short-form digital content with practical, in-person sessions that focused on real-world application rather than theory.
CCS’s workforce had varied levels of digital confidence, creating accessibility challenges. We designed intuitive, easy-to-navigate learning experiences and provided tailored training for CCS’s internal team, helping them better support all learners.
Off-the-shelf content wasn’t cutting it. We collaborated with CCS and their subject matter experts to create high-impact, relevant e-learning, including teaser videos, microlearning, and blended resources that spoke directly to learners’ day-to-day challenges.
As CCS prepared for one of the biggest procurement reforms in decades, we supported them in creating a change-management programme that helped learners understand the need for change, process their emotions, and feel confident adapting to new ways of working.
See what CCS had to say
An impressive 85% completion rate on change-management programmes shows that the content resonated with employees and fit seamlessly into their working day.
Learners reported a stronger understanding of why change was happening and felt more equipped to navigate it, a crucial outcome during a time of major reform.
Even non-commercial colleagues now engage with and understand complex topics like procurement legislation, demonstrating improved reach and accessibility.
With tailored support from Omniplex Learning, CCS’s L&D team has gained a deeper understanding of instructional design, empowering them to deliver better learning in-house.
An impressive 85% completion rate on change-management programmes shows that the content resonated with employees and fit seamlessly into their working day.
Learners reported a stronger understanding of why change was happening and felt more equipped to navigate it, a crucial outcome during a time of major reform.
Even non-commercial colleagues now engage with and understand complex topics like procurement legislation, demonstrating improved reach and accessibility.
With tailored support from Omniplex Learning, CCS’s L&D team has gained a deeper understanding of instructional design, empowering them to deliver better learning in-house.
Janet Moore
Learning and Development Business PartnerThe Crown Commercial Service (CCS) is the UK’s largest public procurement organisation, helping the public sector save time and money when buying common goods and services. CCS works across central government, local authorities, and other public sector bodies to deliver commercial solutions that support public service delivery.
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