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Are your teams overwhelmed with support requests?
When employees struggle with workflows, mistakes, frustration, and bad user experiences block them from completing tasks. This often leads to a backlog of service tickets being raised.
Training can help. Yet 70% of learning is forgotten within 24 hours of the training event taking place.
Omniplex Guide reinforces up-front training, delivering all the support your people need, precisely when they need it – when they are doing the work.
Show me howIn the flow of work prompts, guides and training
In the flow of work prompts, guides and training
Omniplex Guide functions like an in-app support system, that guides users through business processes, workflows, and software whilst in the flow of work. It assists them while they use core business apps and complete tasks within the workplace.
Increase Productivity
Increase employee productivity thanks to faster implementation of completed tasks
Reduce cost of failure
Up to 65% reduction on support tickets raised and 30% reduction in management time
Motivated workforce
Employees thrive on the increased satisfaction and confidence from solving workplace challenges themselves
Transform workplace performance
“Always-on” in-app guides encourage users to accomplish small tasks to quickly achieve success, and empower employees to be productive every day.
With step-by-step walkthroughs, interactive videos, and access to content, Omniplex Guide steers employees through new user interfaces and software updates.
Clarity and direction is provided on-screen, guiding employees so that they can complete every step, without having to interrupt their day-to-day working tasks or raise support tickets.
Support at your fingertips
Users can self-serve guides, which are always readily available to employees, whether they perform tasks frequently or infrequently.
All guides are customisable and can be tailored by users to specific applications and scenarios.
Guides and content can easily be created by anyone, without the need for prior technical or development skills.
Find out howSupport at your fingertips
Users can self-serve guides, which are always readily available to employees, whether they perform tasks frequently or infrequently.
All guides are customisable and can be tailored by users to specific applications and scenarios.
Guides and content can easily be created by anyone, without the need for prior technical or development skills.
Find out howMeasure and improve guides and content in real-time
Omniplex Guide’s dashboard provides access to usage data, making it easy to identify where users frequently struggle or need help.
This information can be used to make real-time adjustments to remove barriers and enhance user experience.
These insights will help optimise support strategies and processes for even better results.
How Omniplex Guide helps improves employee support
How Omniplex Guide helps improves employee support
In-app guidance and support
In less than two weeks you can create and roll out a full support programme.
New support processes
After four weeks, employees can self serve support within workflows and business processes.
Successful implementation
Improved employee productivity with fewer work interruptions. Pressure on support centres eased.
Our Approach
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