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Digital Adoption 101
A digital adoption solution could well be the tool that your business needs most right now. But if you’re unfamiliar with this emerging technology, your first question might be: What exactly is digital adoption?
Having recently launched our own product in this space, Omniplex Guide, let us break it down and talk about the benefits it could have on your business.
What is a digital adoption solution?
A digital adoption solution (DAS) is essentially a piece of software that overlays another piece of software with helpful content. It lets you add real-time support and guidance for users, with the aim of speeding up the adoption and onboarding speed of that software.
For example, this could come in handy if your organisation is switching to a new piece of software, like Salesforce, or moving to a new learning management system. You can connect your new software to your DAS product, which allows you to add a range of training materials that users can access while they get up to speed with the new software.
If you’re aware of any known blockers or common questions that crop up while people train, you can simply add some guidance using your digital adoption solution. The end result is that users should be able to hit the ground running faster than they would without one.
The business benefits of using a digital adoption solution
Where DAS really makes a difference is when you are transitioning to a new piece of software or onboarding new members of staff.
It can be daunting to change tools or for new employees to learn new technology from scratch. They might need additional training or support from other team members, which could potentially affect ROI.
With a digital adoption solution, you can signpost supportive content which aids them whilst they learn. This can reduce reliance on other team members and give users the confidence they need to use a tool successfully.
Face to face support is obviously important as well whilst onboarding, but having a digital resource can reduce some of that reliance and encourage users to self-serve.
What’s more, the information is always there. So even once someone is trained, they can refer back to it if they need to.
You only need to create this information once and then it is there for all who use that piece of software.
Support for an increasingly remote workforce
It should be no surprise that this technology is growing in popularity. Remote working is here to stay and businesses are increasingly seeking smarter solutions to the challenge of digital training and onboarding.
In simpler times, a new starter could simply lean over to a colleague and ask for assistance. In the post-COVID world however, teams are often split geographically and it’s not as easy to provide the same level of support to everyone.
Having a digital adoption solution can mitigate some of these challenges, by providing consistent support to your team, wherever they are based.
Why choose Omniplex Guide?
Omniplex Guide is the name of Omniplex Learning’s digital adoption product. Following the acquisition of Nickelled, Omniplex Learning is now able to offer this service as a core part of our eLearning solution.
Omniplex Guide works alongside your existing software and lets you create interactive guides, in-app hotspots and add links to videos and other external help content from inside your enterprise apps. It also has a suite of learning analytics, helping you to understand user engagement and potential blockers.
You can find out more about Omniplex Guide and book a demo here.
Digital adoption is the future
A recent report from Gartner stated that by 2025, 70% of businesses will utilise a digital adoption solution . This should come as no surprise, with onboarding time and staff expertise a key component in ROI.
The way we work has changed and it might be that DAS is the software you need to change with it.
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